Scope: Air leaks/fittings, sensors/loom, alternators, belts, brakes, bulbs, DEF/AdBlue, minor cooling, tyres, light bodywork.
Speed: Local callouts 2–4h; most fixes same day / overnight.
Escalation: Major engine/gearbox/chassis & warranty work routed to Scania (pre-booked slots, arranged transport).
Integration: Defects from driver e-checks/telematics auto-queue to workshop; status fed back to dispatch & client.
Compliance: All jobs logged to vehicle file; PMI/rectification records available on request.